Refund policy

Last updated: October 21, 2026

At 33 North, we want you to be satisfied with your purchase. As a small, independently operated clothing brand, we handle each order with care. Please review our return and refund policy below before placing an order.

Returns

Eligible items may be returned within 14 days of delivery. To qualify for a return, items must be unworn, unwashed, undamaged, and in their original condition, with all original tags attached.

Items that show signs of wear, washing, damage caused after delivery, or excessive handling may not qualify for a return.

To request a return, please contact us at 33northclothing@gmail.com before sending anything back. We will provide instructions if your return is approved. Please do not send items back without contacting us first.

Return Shipping

For returns due to a change of mind, incorrect sizing, or personal preference, the customer is responsible for return shipping costs.

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible. We will work with you to resolve the issue, including arranging an appropriate replacement or refund where applicable.

Non-Returnable Items

Unless required by applicable law, the following items are not eligible for return:

• Items that have been worn, washed, or damaged after delivery.

• Items returned without their original tags or in an unsuitable condition.

• Final-sale or clearance items are clearly identified as non-returnable before purchase.

• Custom-made or personalized items, except where required by law or where the item is defective or incorrect.

Exchanges

Because we are a small, independently operated business, exchanges depend on product availability. If you need a different size or item, contact us before returning your purchase. If an exchange is unavailable, we can discuss other available options.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law or agreed upon by 33 North.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or different from what you ordered, email 33northclothing@gmail.com with your order number, a description of the issue, and photographs when possible.

We will review the issue and work with you toward a fair resolution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. If an order has already shipped, our return policy will apply, subject to applicable law.

Contact Us

For questions about returns, refunds, exchanges, or order issues, contact:

33 North
Email: 33northclothing@gmail.com

We appreciate your support of our small business and thank you for being part of 33 North.